Job Description
Join TechNova Solutions as a Remote Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to provide exceptional technical support to our clients across New York. Enjoy a fully remote setup with all equipment provided, including a high-performance laptop, dual monitors, and ergonomic accessories. This role offers comprehensive training and growth opportunities within our dynamic team.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document all interactions and resolutions using ticketing systems
- Collaborate with senior engineers to resolve complex technical problems
- Conduct remote system diagnostics and perform security updates
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently in a remote environment
- Customer service experience preferred
- CompTIA A+ certification or willingness to obtain