Job Description
Launch your career with TechSprint Solutions! We're hiring motivated entry-level professionals for our remote Tech Support team. Equipment fully provided – including laptop, headset, and software. No experience necessary; we provide comprehensive training to build your technical and customer service skills. Work from anywhere in Ohio while supporting Fortune 500 clients. Join our inclusive culture focused on growth and innovation!
Responsibilities
- Provide remote technical support via phone, email, and chat for software/hardware issues
- Document troubleshooting steps and resolutions in CRM systems
- Collaborate with senior engineers to resolve complex technical problems
- Conduct remote diagnostics and system updates for client devices
- Maintain detailed knowledge base articles for common issues
- Participate in weekly training sessions to enhance technical skills
- Support after-hours rotation (1-2 nights/month) for on-call duties
Qualifications
- High school diploma or equivalent required (degree preferred)
- Basic computer literacy and internet navigation skills
- Strong written and verbal communication abilities
- Ability to learn technical concepts quickly through training
- Comfort working independently in a remote environment
- Customer service mindset with patience and problem-solving aptitude
- Reliable high-speed internet connection at home
- No prior tech experience required – we train you!