Job Description
Join TechGear Solutions as a Remote Equipment Specialist and transform how distributed teams operate! We're seeking a tech-savvy professional to manage our remote workforce equipment program from sunny San Diego. You'll ensure seamless onboarding and maintenance of cutting-edge hardware/software for 200+ remote employees across the US. This fully remote role offers competitive pay, comprehensive benefits, and the flexibility to work from anywhere in San Diego County while making a tangible impact on our team's productivity and employee experience.
Responsibilities
- Provision, configure, and ship laptops, monitors, peripherals, and specialized equipment to remote employees
- Diagnose and resolve hardware/software issues via remote support tools
- Manage inventory tracking systems and coordinate logistics with vendors
- Develop and maintain documentation for equipment setup and troubleshooting
- Collaborate with IT teams to ensure security compliance for all distributed devices
- Analyze usage patterns and optimize equipment allocation across departments
- Train employees on proper equipment usage and remote work best practices
Qualifications
- 3+ years of experience in IT asset management or remote support roles
- Expertise in deploying/configuring Windows/macOS systems and peripherals
- Proficiency with remote support tools (e.g., TeamViewer, AnyDesk) and inventory management software
- Certifications in CompTIA A+ or similar hardware support credentials
- Strong problem-solving skills with ability to diagnose issues via remote communication
- Excellent organizational skills with attention to detail for logistics and inventory
- Ability to work independently while collaborating cross-functionally
- Valid California driver's license for occasional local equipment pickups/deliveries