Job Description
Apex Technical Solutions is revolutionizing the remote workforce support industry. We are currently hiring a Remote Equipment Technician for our Weekend Shift program. We believe in empowering our team members with top-tier equipment and a flexible schedule. If you are based in or willing to relocate to Louisville, KY, and have a passion for technology, we want to hear from you.
As a key member of our support team, you will be responsible for ensuring seamless technical operations for our clients. We provide all the hardware and software you need to succeed. Join a culture that values efficiency, integrity, and professional growth.
Responsibilities
- Configure, deploy, and troubleshoot remote workstations, laptops, and peripherals.
- Provide technical support and maintenance for internal systems and client equipment during weekend hours.
- Ensure all equipment is shipped and received with zero errors.
- Document technical issues and resolutions in the company CRM.
- Collaborate with the onsite support team to escalate complex hardware failures.
- Conduct quality assurance checks on all equipment before dispatch.
- Respond to technical inquiries via email and ticketing systems with a focus on speed and accuracy.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Proven experience with hardware installation, configuration, and basic troubleshooting.
- Must be available to work weekend shifts (Saturday and Sunday) on a rotating schedule.
- Strong problem-solving skills and the ability to work independently in a remote environment.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Proficiency in Microsoft Office Suite and remote support tools.