Job Description
We are seeking a highly motivated Remote IT Support Specialist to join our elite team. In this fully remote role, you will provide top-tier technical assistance to our distributed workforce. We are committed to empowering our employees, which is why we provide top-tier equipment directly to your home office to ensure you have the tools needed to succeed.
As a key member of our IT department, you will manage hardware setups, software deployments, and resolve complex technical issues from anywhere in the United States. If you are passionate about technology and delivering exceptional remote support, we want to hear from you.
Responsibilities
- Equipment Management: Receive, configure, and ship premium equipment (laptops, monitors, peripherals) to new remote employees to ensure immediate productivity.
- Technical Support: Provide Tier 2 remote troubleshooting for hardware and software issues via ticketing systems and remote desktop tools.
- System Administration: Manage user accounts, permissions, and security protocols to maintain a secure remote environment.
- Documentation: Maintain accurate records of incidents, resolutions, and hardware inventory in our CRM system.
- Vendor Coordination: Liaise with hardware vendors for repairs, replacements, and warranty claims.
- Training: Conduct virtual training sessions to educate staff on new software tools and security best practices.
Qualifications
- Experience: 3+ years of professional experience in IT Support, Help Desk, or Technical Support.
- Remote Work: Demonstrated ability to work effectively in a fully remote environment with excellent self-management skills.
- Hardware Knowledge: Proficiency in configuring and troubleshooting desktop hardware, operating systems (Windows/macOS), and peripheral devices.
- Communication: Superior written and verbal communication skills with a customer-centric approach.
- Security: Understanding of basic network security concepts and data protection best practices.
- Education: Associate degree or certificate in Computer Science, Information Technology, or equivalent experience.