Job Description
Join our award-winning remote team as a Full-Time IT Support Specialist! We're seeking tech-savvy professionals in California to deliver exceptional virtual IT services. Enjoy a fully remote work environment with premium equipment provided, including laptop, monitor, and peripherals. This is your chance to grow your career while working from anywhere in California or Illinois.
What We Offer:
- Competitive salary + performance bonuses
- 100% remote work with company-provided equipment
- Comprehensive health benefits and retirement plan
- Flexible schedule and unlimited PTO
- Professional development stipend
Responsibilities
- Provide remote technical support for employees across California and Illinois
- Install, configure, and maintain hardware/software systems
- Monitor network security and resolve security incidents
- Create and maintain IT documentation and knowledge base
- Collaborate with cross-functional teams on IT projects
- Train employees on new technologies and best practices
- Optimize system performance and troubleshoot complex issues
Qualifications
- Bachelor's degree in IT, Computer Science, or related field
- 3+ years of remote IT support experience
- Expertise in Windows/macOS, cloud platforms (AWS/Azure), and networking
- CompTIA Network+/Security+ or equivalent certifications
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision