Job Description
We're urgently seeking a talented Remote Full-Time IT Support Specialist to join our dynamic team. Enjoy the flexibility of remote work while making a significant impact in our Sacramento-based operations. This role offers competitive compensation, comprehensive benefits, and the autonomy to thrive in a results-driven environment. If you're passionate about technology and excel in remote collaboration, we want to hear from you!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Monitor system performance and implement security protocols
- Collaborate with cross-functional teams to resolve complex IT challenges
- Document IT procedures and maintain knowledge base articles
- Train employees on new technologies and best practices
- Manage IT asset inventory and lifecycle
- Conduct regular system audits and performance tuning
Qualifications
- 3+ years of experience in IT support or systems administration
- Strong knowledge of Windows/macOS, cloud platforms (AWS/Azure), and network infrastructure
- CompTIA A+, Network+, or Security+ certification preferred
- Exceptional problem-solving and communication skills
- Proven ability to work independently with minimal supervision
- Experience with remote collaboration tools (Slack, Zoom, etc.)
- Relevant bachelor's degree in IT or related field