Job Description
Join TechConnect Solutions as a fully remote Entry-Level IT Support Specialist and launch your career in technology from anywhere in Florida! We're seeking motivated individuals to provide critical technical assistance to our clients while enjoying the flexibility of 100% remote work. This role offers comprehensive training and growth opportunities within a dynamic tech environment.
As a cornerstone of our client success team, you'll troubleshoot hardware/software issues, deliver exceptional customer service, and collaborate with cross-functional teams—all while maintaining a healthy work-life balance. If you're passionate about technology and eager to build a professional foundation in IT, this is your perfect opportunity.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain software applications and operating systems
- Create and maintain accurate documentation of support tickets and solutions
- Collaborate with senior engineers on complex technical escalations
- Provide timely customer updates and ensure satisfaction metrics are met
- Participate in continuous training to expand technical knowledge
- Monitor system performance and report potential security risks
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking concepts
- Strong problem-solving abilities with analytical thinking skills
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Proficient in using remote desktop tools and ticketing systems
- Customer service mindset with patience and empathy