Job Description
Join our dynamic team as an Immediate Hire Remote Tech Support Specialist based in Oakland, CA! We're seeking a highly motivated tech enthusiast to deliver exceptional customer support to our clients. This contract position offers a competitive salary and the flexibility to work remotely while making a real impact. If you're passionate about solving technical challenges and providing outstanding customer experiences, apply today and start your career with us!
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Troubleshoot and resolve complex IT problems via phone, email, and chat
- Install, configure, and maintain desktop systems and peripherals
- Document all support interactions and solutions in ticketing systems
- Collaborate with cross-functional teams to resolve escalated issues
- Conduct user training on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- Proficiency with Windows, macOS, and cloud-based applications
- Strong diagnostic skills for hardware and software troubleshooting
- Excellent communication skills with ability to explain technical concepts
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems like Zendesk or Jira
- Ability to work independently in a remote environment