Job Description
Join our elite 24/7 support team as a Night Shift Specialist in sunny Miami! We're seeking tech-savvy professionals who thrive in flexible, after-hours environments. Enjoy competitive pay, comprehensive benefits, and the freedom to balance your life while delivering exceptional remote and on-site support. Work from our modern downtown facility with free parking and wellness amenities. Perfect for night owls who value autonomy and growth!
Responsibilities
- Provide Tier 2-3 technical support for enterprise software and hardware systems during night shifts
- Monitor and resolve critical system alerts via ticketing platforms (Jira, ServiceNow)
- Execute scheduled maintenance windows and system updates with zero downtime
- Collaborate with global teams during off-hours for incident resolution
- Document technical procedures and create knowledge base articles
- Maintain 99.9% system uptime through proactive monitoring
Qualifications
- 3+ years in IT support with night shift experience
- Expertise in Windows Server, AWS, and network troubleshooting
- CompTIA Security+ or equivalent certification required
- Strong written communication for cross-team documentation
- Ability to work independently with minimal supervision
- Proficiency in scripting (Python/PowerShell) preferred
- Valid driver's license for occasional on-site calls