Job Description
Join our dynamic team as a Night Shift Support Specialist and kickstart your career in technology! We're seeking motivated individuals with no prior experience to provide critical technical support during overnight hours. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is our priority. Perfect for night owls and career changers ready to build skills in a fast-paced setting.
Responsibilities
- Monitor and respond to technical support tickets during overnight hours
- Assist customers via phone, chat, and email with troubleshooting guidance
- Document support interactions using ticketing systems
- Collaborate with day-shift teams for seamless handoffs
- Participate in ongoing training to enhance technical knowledge
- Perform routine system checks and maintenance tasks
- Escalate complex issues to senior specialists as needed
Qualifications
- No prior experience required - we train you!
- High school diploma or equivalent (GED accepted)
- Basic computer literacy and typing proficiency
- Strong problem-solving and communication skills
- Ability to work independently during overnight shifts
- Customer service mindset with patience and empathy
- Willingness to learn new technologies and systems
- Reliable transportation to and from our Reno facility