Job Description
Join Nashville's fastest-growing tech firm as a Remote Tech Support Specialist! We're seeking an immediate hire to provide exceptional technical assistance to our clients across the Southeast. Enjoy flexible remote work with competitive benefits while solving cutting-edge challenges in cloud infrastructure and cybersecurity. This role offers rapid career progression with quarterly skill advancement stipends.
Why Choose Us?
• Industry-leading remote work flexibility
• Paid certifications & training programs
• Health/dental/vision coverage day one
• Collaborative virtual team environment
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote desktop support
- Manage ticket queues with 99% SLA adherence using ServiceNow
- Deploy and configure cloud-based solutions (AWS/Azure)
- Create technical documentation and SOPs for internal knowledge base
- Collaborate with cybersecurity team on vulnerability remediation
- Mentor junior support staff during weekly virtual workshops
- Analyze system metrics to optimize infrastructure performance
Qualifications
- 3+ years experience in Tier 2/3 technical support
- CompTIA A+/Network+ certifications (or equivalent)
- Proficiency in Windows 10/11 and macOS environments
- Hands-on experience with Cisco/Juniper networking
- Scripting knowledge (Python/PowerShell/Bash)
- Excellent written/verbal communication skills
- Ability to work PST hours (8am-5pm CT)
- Valid US driver's license for occasional on-site support