Job Description
Join TechSolutions Inc. as a Remote Tech Support Specialist and become part of our award-winning IT team! We're seeking a dedicated professional to deliver exceptional technical assistance to clients across Sacramento and beyond. As a fully remote role with all equipment provided (laptop, headset, peripherals), you'll troubleshoot hardware/software issues, maintain system security, and ensure seamless user experiences. Enjoy flexible hours, comprehensive benefits, and career growth opportunities in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain company-issued equipment and software
- Document technical procedures and customer interactions in CRM systems
- Escalate complex issues to senior engineers with detailed documentation
- Conduct system security checks and implement preventative measures
- Train users on best practices for data protection and system efficiency
- Monitor network performance and optimize system configurations
Qualifications
- 3+ years of technical support experience with remote work proficiency
- CompTIA A+ or equivalent certification (required)
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Ability to work independently with minimal supervision in a remote setting
- Valid driver's license for occasional on-site equipment maintenance