Job Description
Join TechSolutions Inc.'s elite night shift support team and become a cornerstone of our 24/7 operations. This remote-friendly role offers the flexibility to work from anywhere in Madison while providing critical technical support to enterprise clients. We're seeking dedicated professionals who thrive in nocturnal environments and excel at solving complex IT challenges. Enjoy competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance. Your expertise will directly impact our clients' success while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote access during night shift hours
- Troubleshoot complex network, server, and application issues with minimal supervision
- Document all support tickets, resolutions, and knowledge base contributions with precision
- Collaborate with global support teams to ensure seamless cross-shift handovers
- Monitor system health and proactively address potential vulnerabilities during off-peak hours
- Train and mentor junior support staff on advanced troubleshooting methodologies
Qualifications
- 3+ years of experience in enterprise IT support or systems administration
- Expert-level knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, security, and application-layer issues
- CompTIA Security+ or equivalent certification preferred
- Ability to work independently with minimal supervision during night shifts
- Exceptional written and verbal communication skills
- Proven experience with remote support tools (TeamViewer, AnyDesk, etc.)