Job Description
Join NexusTech Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide exceptional technical support during critical overnight hours while enjoying San Francisco's vibrant culture. This remote-friendly role offers the flexibility to work from anywhere in the Bay Area while making a direct impact on our global client base. If you're a problem-solver who thrives in dynamic environments and values work-life balance, this is your opportunity to excel.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software and cloud infrastructure during night shift hours
- Monitor system health, resolve critical incidents, and escalate complex issues to senior engineers
- Collaborate with global teams via Slack, Jira, and incident management platforms
- Document technical solutions and contribute to knowledge base articles
- Perform scheduled maintenance tasks and system updates during off-peak hours
- Contribute to continuous improvement of support processes and SLAs
Qualifications
- 3+ years in IT support or technical operations role
- Experience with cloud platforms (AWS/Azure/GCP) and monitoring tools
- Strong troubleshooting skills for Linux/Windows systems and networking
- Ability to work independently and make sound decisions with minimal supervision
- Excellent written communication skills for technical documentation
- CompTIA Network+ or equivalent certification preferred
- Previous night shift or 24/7 support experience a plus