Job Description
Join our dynamic team as a Senior Remote Tech Support Specialist in Wichita! We're urgently seeking tech-savvy professionals to deliver exceptional customer experiences through remote troubleshooting and system optimization. This full-time role offers competitive compensation, flexible remote work, and opportunities for career growth in a fast-paced tech environment.
As a key member of our IT support team, you'll resolve complex technical issues, implement security protocols, and document processes to enhance service delivery. We value proactive problem-solvers who thrive in remote settings and are committed to continuous learning.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage and maintain cloud-based systems and security protocols
- Provide Tier 2/3 support for network infrastructure and user accounts
- Document incident resolutions and update knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Train users on security best practices and new technologies
- Monitor system performance and implement preventive measures
Qualifications
- 3+ years of experience in remote technical support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking, and cloud platforms
- Strong analytical and troubleshooting skills
- Excellent written/verbal communication abilities
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Relevant degree in IT or related field preferred