Job Description
Join our award-winning IT support team and become the digital hero for New York's leading enterprises. We're urgently seeking passionate tech support specialists to deliver exceptional remote assistance from anywhere in the state. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic work environment.
What We Offer: Flexible remote work, health insurance, 401K matching, and ongoing certifications. Be part of a company recognized for innovation and employee satisfaction.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems via phone, chat, and remote access
- Document all interactions and solutions in our ticketing system
- Collaborate with senior engineers on escalated technical issues
- Conduct remote system installations and configurations for clients
- Maintain high customer satisfaction metrics and response times
- Stay updated on emerging technologies and security protocols
Qualifications
- 3+ years of remote tech support experience
- Expertise in Windows/macOS/Linux operating systems
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills for network connectivity issues
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Proven track record of customer satisfaction (CSAT scores)