Job Description
Join our dynamic team as a Night Shift Support Specialist in Fort Wayne! We offer flexible scheduling options, competitive pay, and a supportive environment for dedicated professionals. This role is perfect for night owls seeking work-life balance while making a meaningful impact. Enjoy comprehensive benefits including health insurance, retirement plans, and professional development opportunities. Our 24/7 operations ensure you'll gain valuable experience in high-demand IT support.
Responsibilities
- Provide remote technical support to clients via phone, chat, and email during night shifts
- Diagnose and resolve hardware/software issues with efficiency and precision
- Document all interactions and resolutions in our ticketing system
- Collaborate with day-shift teams for seamless handover of complex issues
- Monitor system performance and proactively address potential problems
- Deliver exceptional customer service while maintaining SLA standards
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 1+ years in technical support or customer service role
- Proficiency with Windows OS and troubleshooting methodologies
- Strong written and verbal communication skills
- Ability to work independently during night hours with minimal supervision
- CompTIA A+ certification or equivalent experience
- Flexibility to adapt to changing priorities and schedules