Job Description
Join Omaha's premier tech support team and enjoy the freedom of fully remote work with flexible hours! We're seeking a dedicated Tech Support Specialist to provide exceptional customer service to clients across the Midwest. As a key member of our virtual team, you'll troubleshoot hardware/software issues, implement solutions, and maintain seamless digital experiences—all from the comfort of your home office. This role offers unparalleled work-life balance with evening/weekend availability options and competitive compensation.
Responsibilities
- Diagnose and resolve technical issues via phone, chat, and remote desktop support
- Install, configure, and maintain software/hardware systems for clients
- Create detailed documentation of troubleshooting processes and solutions
- Collaborate with senior engineers on complex system integrations
- Provide proactive system maintenance and security updates
- Maintain SLA compliance with 95% first-contact resolution rate
- Train clients on new technologies and best practices
Qualifications
- 3+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent industry certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (Zendesk, Jira, etc.)
- Excellent written/verbal communication abilities
- Flexible availability including evenings and weekends
- High-speed home internet and quiet workspace required