Job Description
Join TechSolutions Inc., a leading remote-first tech company, as a Full-Time IT Support Specialist. Enjoy the flexibility of working remotely from anywhere in the United States while providing critical technical support to our clients. We provide all necessary equipment including laptop, peripherals, and software to ensure your success. This is an immediate opportunity to join our dynamic team and grow your career in a supportive environment.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, security vulnerabilities, and system malfunctions
- Install, configure, and maintain company-issued equipment and software
- Create and maintain detailed documentation of support tickets and solutions
- Collaborate with cross-functional teams to improve IT infrastructure
- Train users on new systems and best practices
- Monitor system performance and implement preventive maintenance
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency in Windows/macOS, networking protocols, and cloud services
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with remote work tools (VPN, TeamViewer, etc.)
- Ability to work independently with minimal supervision
- Valid US driver's license for equipment shipping