Job Description
Join Apex Global Solutions as a Remote Full-Time Tech Support Specialist and transform your career with flexible hours and cutting-edge technology. We're seeking tech-savvy professionals in Memphis, TN and Illinois to deliver exceptional remote customer support while maintaining work-life balance. Enjoy the freedom to work from anywhere with our state-of-the-art virtual infrastructure and collaborative digital tools.
At Apex Global, we believe flexibility fuels innovation. Our remote-first culture empowers you to excel on your terms while contributing to transformative projects for Fortune 500 clients. With comprehensive benefits, professional development stipends, and quarterly team retreats in exciting destinations, this role combines stability with lifestyle flexibility.
Responsibilities
- Provide exceptional technical support via phone, chat, and video for enterprise clients
- Troubleshoot complex hardware/software issues using remote diagnostic tools
- Document solutions in knowledge base with clear, actionable procedures
- Collaborate with cross-functional teams to resolve escalated incidents
- Maintain security protocols for remote access and data protection
- Conduct virtual training sessions for new technology implementations
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience in remote environments
- CompTIA A+ or equivalent certification required
- Expertise in Windows/macOS and cloud platforms (AWS/Azure)
- Exceptional written and verbal communication skills
- Proven ability to manage time independently with flexible schedules
- Experience with ticketing systems (ServiceNow/Jira) and remote tools
- Strong problem-solving abilities with customer-first mindset
- Valid US work authorization and dedicated home office setup