Job Description
Join our award-winning team as a Remote Technical Support Specialist and become the hero behind our clients' success! We're urgently seeking a tech-savvy professional to deliver exceptional remote support from Louisville, GA. Enjoy competitive pay, comprehensive benefits, and the flexibility of 100% remote work while solving cutting-edge challenges in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support via phone, chat, and remote desktop for enterprise clients
- Diagnose and resolve complex hardware/software issues including cloud infrastructure
- Create detailed documentation and knowledge base articles for troubleshooting procedures
- Collaborate with engineering teams to escalate and resolve systemic issues
- Monitor system performance and proactively address potential security threats
- Train clients on new technologies and best practices
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years in IT support with cloud platforms (AWS/Azure/GCP)
- CompTIA Network+ or equivalent certification required
- Expert troubleshooting skills across Windows/macOS/Linux environments
- Strong communication skills with ability to explain technical concepts
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Ability to work independently with minimal supervision
- Bachelor's degree in Computer Science or related field preferred