Job Description
Join Omaha Tech Solutions as a Remote IT Support Specialist and revolutionize how we deliver seamless technical assistance. We provide all necessary equipment including laptops, peripherals, and software licenses to ensure your success. This role offers the perfect blend of remote flexibility and career growth in Omaha's thriving tech ecosystem.
Why Omaha Tech Solutions?
- Industry-leading remote work culture with equipment provided
- Comprehensive benefits package including health insurance and retirement plans
- Opportunities for professional development and certifications
- Collaborative environment with regular virtual team-building events
Responsibilities
- Provide remote technical support to clients via phone, email, and chat platforms
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Manage ticketing systems with SLA adherence and client satisfaction focus
- Document troubleshooting procedures and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Conduct remote system installations and configurations
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency with Windows, macOS, and cloud-based platforms
- Strong troubleshooting skills with diagnostic methodologies
- Excellent written and verbal communication skills
- Experience with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Ability to work independently with minimal supervision
- Valid Nebraska driver's license for occasional equipment pickups