Job Description
Join our dynamic team as a Remote IT Support Specialist in Chicago! We're urgently hiring professionals to deliver exceptional technical support to our clients. As a fully remote position with company-provided equipment, you'll troubleshoot hardware/software issues, maintain network security, and ensure seamless digital experiences. Enjoy competitive compensation, flexible hours, and the opportunity to work with cutting-edge technology—all while staying in the heart of Chicago. Apply today to become part of our innovative solution!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Implement and maintain cybersecurity protocols for client systems
- Deploy and configure company-provided IT equipment to remote employees
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT infrastructure
- Monitor network performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of remote IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows/macOS, networking, and cloud services
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Strong understanding of cybersecurity best practices