Job Description
Join our award-winning remote team as an IT Support Specialist! We're seeking tech-savvy professionals to deliver exceptional virtual support to clients across Virginia. Equipment provided – laptop, peripherals, and software included. Enjoy flexible scheduling while making a tangible impact in our growing tech ecosystem.
Why TechFlow Solutions? We're a certified Virginia Beach-based remote-first company offering competitive benefits, professional development stipends, and a culture that values work-life balance. Immediate hire for qualified candidates ready to hit the ground running.
Responsibilities
- Provide Tier 2/3 technical support via remote desktop, chat, and phone for enterprise clients
- Diagnose and resolve hardware/software issues including OS, cloud applications, and network connectivity
- Implement security protocols and perform system maintenance updates across distributed environments
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams to deliver seamless client experiences
- Monitor system performance and proactively address potential infrastructure risks
Qualifications
- 3+ years in remote IT support or helpdesk environment
- Expertise in Windows 10/11, Active Directory, and cloud platforms (Azure/O365)
- CompTIA Network+ or equivalent certification required
- Proficient with remote access tools (TeamViewer, AnyDesk, or similar)
- Strong analytical and troubleshooting skills with complex technical issues
- Excellent written/verbal communication and documentation abilities
- Ability to work independently with minimal supervision in distributed teams