Job Description
Join our award-winning team as a Remote IT Support Specialist in Columbus, Ohio! We're urgently hiring tech-savvy professionals to deliver exceptional customer support from home. Full equipment provided including laptop, headset, and software. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a forward-thinking environment. Perfect for candidates seeking work-life balance without compromising on impact.
Responsibilities
- Provide remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues including OS, networks, and cloud services
- Install, configure, and maintain virtual desktop infrastructure and security protocols
- Create detailed documentation of troubleshooting processes and knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Monitor ticket queues with 95% SLA compliance and 24/5 availability
Qualifications
- 3+ years of IT support experience with remote work proficiency
- CompTIA A+/Network+ or equivalent certification required
- Expertise in Windows 10/11, Active Directory, and Microsoft 365
- Strong analytical skills with ability to troubleshoot complex systems
- Exceptional communication skills with customer-first mindset
- High-speed internet connection (minimum 50 Mbps) and dedicated workspace