Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and revolutionize how we empower our distributed workforce! We provide top-tier equipment including ergonomic desks, dual monitors, noise-canceling headsets, and high-speed internet stipends – everything you need to thrive from your Ohio home office. This role combines cutting-edge technology with human-centric support to deliver seamless digital experiences across our organization.
As a cornerstone of our digital infrastructure team, you'll be instrumental in maintaining 99.9% system uptime while supporting 500+ remote employees across 15 states. Our culture values autonomy, continuous learning, and work-life balance, with quarterly virtual team-building events and annual home office equipment refreshes.
Responsibilities
- Diagnose and resolve complex technical issues via remote support channels (ticketing, chat, video)
- Deploy, configure, and maintain company-issued hardware/software for new hires
- Create and update technical documentation for remote work infrastructure
- Collaborate with security teams on remote access protocols and data protection
- Train employees on home office equipment best practices and cybersecurity
- Monitor system health and proactively address potential disruptions
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years of enterprise-level IT support experience with remote workforce focus
- CompTIA A+, Network+, or equivalent certification required
- Expertise in Windows/macOS deployment, VPN configuration, and cloud services (AWS/Azure)
- Strong diagnostic skills with hardware troubleshooting methodologies
- Excellent written/verbal communication with ability to explain technical concepts
- Experience with remote monitoring tools (Splunk, SolarWinds, or similar)
- Ability to maintain composure during high-pressure outages