Job Description
Join NexusTech Solutions as a Remote IT Support Specialist and transform how we empower our clients. We're seeking a tech-savvy professional to deliver exceptional virtual support while working from the comfort of your San Jose home. We provide all necessary equipment including a high-performance laptop, dual monitors, and noise-canceling headset.
As a key member of our distributed team, you'll troubleshoot complex IT issues, implement security protocols, and maintain seamless system operations. This is your opportunity to grow with a forward-thinking company that values innovation and work-life balance. Enjoy flexible hours while making a tangible impact in the tech landscape.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Implement cybersecurity best practices across client systems
- Document technical solutions in our knowledge base
- Collaborate with cross-functional teams on infrastructure projects
- Train clients on new technologies and security protocols
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years in IT support with remote work experience
- CompTIA A+/Network+ certification required
- Expertise in Windows/macOS troubleshooting
- Strong knowledge of cloud services (AWS, Azure)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Proven problem-solving with complex technical issues