Job Description
Immediate Hire Remote IT Support Specialist Needed in North Carolina! Join our dynamic team and provide critical technical support to clients nationwide. We're fully equipped with cutting-edge hardware and software to ensure your success from day one. This is your chance to launch or advance your career in IT with a company that values innovation and work-life balance.
Why Choose Us?
- Full remote work with company-provided laptop, headset, and peripherals
- Comprehensive benefits package including health insurance and 401(k)
- Immediate start date – no waiting periods!
- Ongoing professional development opportunities
- Collaborative culture with supportive leadership
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for diverse client systems
- Diagnose and resolve hardware, software, and network issues remotelyDocument all support tickets using our CRM system with detailed notes
- Escalate complex issues to senior engineers with clear context
- Conduct remote system installations and configurations
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Minimum 2 years of IT support experience (helpdesk/desktop support)
- CompTIA A+ certification or equivalent technical certification
- Proficiency with Windows OS, Microsoft Office 365, and networking fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Must reside in North Carolina with reliable high-speed internet