Job Description
Join NexusTech Solutions and revolutionize remote work from Fort Worth! We're seeking a dynamic IT Support Specialist to empower our distributed team. As a fully remote role with company-provided equipment, you'll ensure seamless tech operations while enjoying the flexibility of home-based work. We offer competitive compensation, comprehensive benefits, and a culture that values innovation and work-life balance. Your expertise will directly impact our clients' success in a cutting-edge tech environment.
Responsibilities
- Deliver exceptional remote technical support for hardware/software issues
- Manage and maintain company-provided IT infrastructure and devices
- Implement cybersecurity protocols and troubleshoot network vulnerabilities
- Document technical solutions and create knowledge base articles
- Collaborate with cross-functional teams to optimize digital workflows
- Proactively monitor system health and prevent technical disruptions
Qualifications
- 3+ years of IT support experience with remote work proficiency
- Expertise in Windows/macOS administration and cloud platforms
- CompTIA A+/Network+ certification or equivalent
- Strong problem-solving and communication skills
- Familiarity with helpdesk software (ServiceNow, Zendesk)
- Ability to work independently with minimal supervision