Job Description
Join our dynamic team as a Remote IT Support Specialist in Atlanta! We're seeking tech-savvy professionals to provide exceptional customer service and technical expertise. Equipment provided – enjoy a fully equipped home office setup including laptop, dual monitors, and peripherals. Work remotely while making an immediate impact on our growing client base.
Why Choose NexusTech? Competitive compensation, comprehensive benefits package, and career advancement opportunities. We value flexibility and offer a supportive virtual environment where your skills shine.
Responsibilities
- Resolve hardware/software issues via phone, chat, and remote access
- Deploy and configure company-provided IT equipment
- Document tickets and maintain accurate knowledge base entries
- Collaborate with cross-functional teams on system improvements
- Conduct cybersecurity awareness training for clients
- Monitor network performance and implement preventive measures
- Provide Tier 2/3 escalation support for complex technical challenges
Qualifications
- 3+ years of IT support experience with remote work background
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows/macOS and cloud platforms (AWS/GCP)
- Strong troubleshooting skills with diagnostic tools
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision
- Valid Georgia driver's license for occasional on-site visits