Job Description
We are seeking a highly skilled Remote IT Support Specialist to join our dynamic team in Kansas City. At Apex Digital Solutions, we are committed to empowering our workforce with the best tools available. That’s why we offer a comprehensive Equipment Provided package for all remote employees, ensuring you have a professional-grade home office setup to excel in your role.
In this position, you will serve as the technical lifeline for our distributed workforce, resolving complex hardware and software issues remotely while ensuring seamless operational continuity. If you are a tech enthusiast who loves solving puzzles and helping people, we want to hear from you.
Responsibilities
- Provide advanced remote technical support for hardware, software, and network issues to employees across the US.
- Configure, deploy, and troubleshoot company-provided equipment, including laptops, monitors, keyboards, and peripherals.
- Manage software installations, updates, and security patches using remote management tools.
- Assist with password resets, user account management, and access control within Active Directory.
- Collaborate with the network team to troubleshoot connectivity issues and ensure secure remote access.
- Document all technical support cases and maintain an up-to-date knowledge base.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- Certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is strongly preferred.
- Minimum of 3 years of experience in IT support, help desk, or technical support roles.
- Strong knowledge of Windows and macOS operating systems and Office 365 suite.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently in a remote environment with minimal supervision.