Job Description
Join TechNova Solutions and revolutionize your career with our fully remote IT Support Specialist position in Georgia! We provide all necessary equipment including ergonomic chairs, dual monitors, and high-speed internet setup. Enjoy the flexibility of working from anywhere within Georgia while supporting our cutting-edge technology infrastructure. This role offers comprehensive benefits, professional development stipends, and a collaborative virtual team environment. Perfect for tech professionals seeking work-life balance without sacrificing growth opportunities.
Responsibilities
- Provide remote technical support to employees via phone, email, and chat platforms
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Manage company-issued equipment inventory and deployment logistics
- Document all support tickets and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement system updates
- Conduct virtual training sessions for new software deployments
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of IT support experience in remote or hybrid environments
- CompTIA A+ or equivalent certification required
- Proficiency with ticketing systems (e.g., Jira, ServiceNow)
- Strong troubleshooting skills for Windows/macOS/Linux systems
- Experience with virtualization platforms (VMware, Hyper-V)
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently
- Must reside in Georgia with reliable internet access