Job Description
Join TechSolve Solutions as a Remote IT Support Specialist and experience premium remote work with company-provided equipment! We're seeking tech-savvy professionals to deliver exceptional virtual support to clients nationwide. Enjoy competitive compensation, full benefits, and the flexibility of working from home in Oklahoma City. Your role will involve troubleshooting, system maintenance, and delivering seamless digital experiences—all with our state-of-the-art tech toolkit provided. Apply today to launch your remote career with a leader in managed IT services!
Responsibilities
- Provide remote technical support via phone, chat, and video for diverse client systems
- Diagnose and resolve hardware/software issues using company-provided diagnostic tools
- Install, configure, and maintain virtual workstations and cloud infrastructure
- Document all support activities and maintain accurate knowledge base entries
- Collaborate with cross-functional teams on system upgrades and security protocols
- Train clients on remote access protocols and security best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of Windows, macOS, and mobile operating systems
- Experience with cloud platforms (AWS, Azure, or Google Workspace)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Valid Oklahoma driver's license (for occasional on-site visits)