Job Description
Urgent Hiring Notice: We're immediately seeking talented Remote IT Support Specialists to join our dynamic team. Enjoy the flexibility of remote work while receiving premium equipment including laptops, headsets, and software licenses. This is your chance to make an impact in a fast-paced environment with full benefits and career growth opportunities.
At TechSolve Inc., we empower our tech professionals with cutting-edge tools and comprehensive training. Our Milwaukee-based team supports Fortune 500 clients nationwide, offering unmatched exposure to complex IT challenges and innovative solutions.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and ticketing systems
- Configure and deploy company-provided equipment to remote employees
- Monitor and maintain network security protocols across distributed systems
- Document troubleshooting procedures and create technical documentation
- Collaborate with cross-functional teams on system upgrades and projects
- Train end-users on new technologies and best practices
- Manage service level agreements (SLAs) and performance metrics
Qualifications
- 3+ years of experience in IT support/help desk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of Windows/macOS operating systems and cloud services
- Excellent communication skills with ability to explain technical concepts simply
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid US driver's license for occasional equipment shipments