Job Description
Join TechHub Solutions as a Remote IT Support Specialist where we equip you for success! Enjoy fully remote work from anywhere in California with all necessary hardware provided. We're seeking tech-savvy professionals to deliver exceptional support to our distributed team while maintaining cutting-edge infrastructure.
Why TechHub? We invest in our people with premium equipment, competitive compensation, and flexible schedules. Your home office becomes your command center with our high-performance laptops, dual monitors, and ergonomic accessories – all shipped directly to you.
Responsibilities
- Provide Tier 2/3 technical support for remote employees via phone, chat, and video
- Configure, deploy, and troubleshoot company-provided hardware (laptops, peripherals, VR setups)
- Manage remote access systems, VPN configurations, and cloud infrastructure
- Document solutions in knowledge base and maintain IT service standards
- Collaborate with security team on remote access protocols and data protection
- Proactively monitor system health and implement preventive maintenance
Qualifications
- 3+ years of remote IT support experience with hardware provisioning expertise
- Proficiency in Windows/macOS deployment and enterprise software management
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Exceptional troubleshooting skills for remote connectivity issues
- Strong written communication for documenting technical procedures
- Experience with remote collaboration tools (Slack, Teams, Zoom)
- Ability to work independently with minimal supervision