Job Description
Are you a tech-savvy problem solver looking for a flexible, remote career? Apex Digital Solutions is seeking a detail-oriented IT Support Specialist to join our growing team. We offer a fully remote environment with all necessary equipment provided directly to you.
In this role, you will act as the first point of contact for our internal clients, ensuring seamless technical operations. Whether you are based in Pennsylvania or Georgia, or anywhere else in the US, you will have the opportunity to work from home with a competitive part-time schedule.
Why Join Us?
- Equipment Provided: We supply all hardware and peripherals (laptops, monitors, peripherals) so you can work efficiently.
- Flexible Schedule: Enjoy the work-life balance of a part-time role.
- Remote Work: No commuting required; work from the comfort of your home office.
We are committed to hiring the best talent regardless of location, with a specific focus on candidates available in Pennsylvania and Georgia.
Responsibilities
- Provide tier-2 technical support to end-users via phone, email, and remote desktop tools.
- Configure, deploy, and troubleshoot hardware and software systems provided by the company.
- Install, maintain, and update operating systems and standard business applications.
- Document all technical issues, resolutions, and customer interactions in the helpdesk ticketing system.
- Collaborate with senior IT staff to resolve complex technical problems.
- Ensure data security and compliance with company IT policies.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field is preferred.
- Minimum of 1-2 years of experience in IT support or a similar technical role.
- Strong understanding of Windows and macOS operating systems.
- Experience with remote support software (e.g., TeamViewer, AnyDesk, LogMeIn).
- Excellent verbal and written communication skills.
- Ability to troubleshoot hardware and software issues independently.