Job Description
Join our award-winning remote team immediately! TechFlow Solutions is hiring a Remote IT Support Specialist with equipment provided to serve clients across Charlotte, NC and New York. Enjoy flexible hours while delivering exceptional technical support from home.
We provide all necessary hardware including high-performance laptops, dual monitors, noise-canceling headsets, and ergonomic furniture. This full-time role offers competitive benefits, career growth, and a collaborative virtual environment.
Responsibilities
- Resolve hardware/software issues via phone, chat, and remote desktop support
- Configure and deploy company-provided equipment to new hires
- Document technical solutions in knowledge base for team reference
- Collaborate with cross-functional teams on system improvements
- Monitor network security and implement best practices
- Train end-users on new technology deployments
Qualifications
- 3+ years of IT support experience with remote work tools
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS troubleshooting
- Experience with ticketing systems (ServiceNow, Jira)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid US work authorization and home office space