Job Description
Join our dynamic team as a Remote IT Support Specialist in Fresno! We're urgently seeking tech-savvy professionals to provide exceptional remote support while we provide all necessary equipment. Enjoy the flexibility of working from home with full benefits and competitive compensation. Ideal candidates will troubleshoot complex technical issues and maintain system integrity for our growing client base.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Install and configure company-provided equipment (laptops, peripherals)
- Manage ticket queues with SLA adherence and client communication
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Proactively monitor system health and performance metrics
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Strong troubleshooting methodology and documentation skills
- Excellent written/verbal communication abilities
- Self-motivated with ability to work independently
- Must have dedicated home office space