Job Description
Join Our Remote Team in North Carolina!
Are you a tech-savvy professional seeking a flexible work-from-home opportunity? TechConnect Solutions is urgently hiring a Remote IT Support Specialist based in North Carolina. We provide all necessary equipment – laptop, headset, and peripherals – so you can start immediately from your home office. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment while serving clients nationwide.
Why Work With Us?
- Full remote work with company-provided equipment
- Competitive salary ($65k-$85k) + performance bonuses
- 100% remote work from anywhere in North Carolina
- Comprehensive health, dental, and vision insurance
- Professional development stipend
Responsibilities
- Provide remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve hardware/software issues on company-provided equipment
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct remote system installations, updates, and maintenance
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or equivalent technical certification required
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Must be a resident of North Carolina
- High-speed home internet connection (minimum 50 Mbps)
- Available for on-call rotation (weekends/evenings as needed)