Job Description
Join our award-winning remote team as an IT Support Specialist and transform how businesses operate from home! TechConnect Solutions is urgently hiring tech professionals in Tucson for 100% remote positions with competitive benefits and career growth opportunities. Enjoy flexible hours while solving complex technical challenges for Fortune 500 clients across the US.
Why You'll Love Working With Us:
• Industry-leading remote work infrastructure
• Comprehensive health/dental/vision plans
• $2,500 annual professional development stipend
• Quarterly performance bonuses
• Monthly virtual team-building events
Responsibilities
- Provide Tier 2-3 technical support for cloud-based systems and remote infrastructure
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Deploy and configure cybersecurity solutions across client networks
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system optimization projects
- Maintain 99.9% SLA compliance for client support tickets
- Train end-users on new software implementations
Qualifications
- 3+ years of IT support experience with remote/hybrid environments
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Proficiency in Windows Server 2019/2022 and Active Directory
- Experience with ServiceNow or Jira ticketing systems
- Strong diagnostic skills for SaaS applications (Office 365, G-Suite)
- Excellent written communication for technical documentation
- Ability to work independently across multiple time zones