Job Description
Join our innovative team as a Remote IT Support Specialist! We're urgently hiring talented professionals in Oakland, CA to deliver exceptional technical support. Enjoy the flexibility of remote work with all equipment provided – laptop, peripherals, and software included. At TechNova Solutions, we foster a culture of growth, collaboration, and cutting-edge technology. This is your opportunity to make an impact while advancing your career in a dynamic environment.
What We Offer:
• Fully remote work setup with company-provided equipment
• Comprehensive benefits package (health/dental/vision)
• Professional development budget
• Collaborative virtual team environment
• Competitive salary and equity options
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and configure company-provided laptops and peripherals
- Monitor system performance and resolve escalated tickets
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to implement solutions
- Conduct remote system audits and security assessments
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of IT support experience in remote environments
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- Strong troubleshooting skills for hardware and software issues
- Certifications (CompTIA A+/Network+, Microsoft Azure) preferred
- Excellent written and verbal communication skills
- Proven ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools