Job Description
Join Our Remote Team in Virginia Beach, VA - Hiring Immediately!
NexusTech Solutions is urgently seeking a dynamic IT Support Specialist to join our remote-first team. Enjoy flexible hours while providing cutting-edge technical support to clients across Florida and Virginia. This is your chance to accelerate your career in a rapidly growing tech environment with competitive compensation and full benefits.
Why Work With Us?
- 100% remote work with flexible scheduling
- Competitive salary plus performance bonuses
- Comprehensive health and wellness benefits
- Professional development stipend
- Collaborative culture with virtual team-building
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve complex system problems via phone, chat, and remote access
- Document troubleshooting processes and maintain detailed case logs
- Collaborate with cross-functional teams to implement solutions
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Adhere to IT security protocols and compliance standards
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows, macOS, and mobile operating systems
- Strong knowledge of network infrastructure (VPN, routers, firewalls)
- Certification in CompTIA A+, Network+, or equivalent preferred
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)
- Valid driver's license for occasional on-site visits