Job Description
Join our innovative team as a Remote IT Support Specialist and experience the freedom of working from home with all equipment provided! We're seeking a tech-savvy professional to deliver exceptional support to our clients across Ohio. Enjoy a competitive salary, comprehensive benefits, and a fully equipped home office setup – including high-speed internet, ergonomic desk chair, dual monitors, and company laptop. Work from the comfort of your Ohio residence while making a tangible impact in the tech industry.
Responsibilities
- Provide remote technical support for hardware/software issues via phone, chat, and video
- Diagnose and resolve network connectivity problems and system malfunctions
- Install and configure company-provided equipment (laptops, peripherals, software)
- Document support cases using our ticketing system with detailed resolution steps
- Collaborate with cross-functional teams to escalate complex technical issues
- Conduct regular system maintenance and security updates on company devices
Qualifications
- 3+ years of IT support experience with remote work exposure
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking basics, and cloud platforms
- Exceptional troubleshooting skills with hardware/software diagnostics
- Strong written/verbal communication abilities for client interactions
- Ohio residency required (equipment shipped to Ohio addresses only)
- Reliable home workspace with dedicated quiet area for video calls