Job Description
Join our dynamic team as a Senior Remote Support Specialist and make an immediate impact! We're seeking tech-savvy professionals to deliver exceptional customer service from the comfort of your home. As a remote-first company, we provide all necessary equipment including high-speed internet, ergonomic desk setup, and latest tech tools. This is your chance to join an innovative organization offering career growth, competitive benefits, and a flexible work environment.
Our ideal candidate thrives in fast-paced environments and possesses exceptional problem-solving skills. You'll be the frontline hero resolving technical issues, ensuring seamless digital experiences for our diverse client base across California. If you're ready to hit the ground running and contribute to cutting-edge projects, we encourage you to apply today!
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote access
- Document cases thoroughly in CRM systems and maintain detailed knowledge base
- Collaborate with engineering teams to escalate unresolved issues
- Conduct system health checks and proactively address potential vulnerabilities
- Train customers on new technologies and best practices
- Monitor ticket queues and maintain SLA compliance
Qualifications
- 3+ years in technical support or IT operations
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Experience with remote desktop tools (TeamViewer/AnyDesk)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid California driver's license for occasional on-site visits