Job Description
Join TechSolve Solutions' award-winning remote team as an IT Support Specialist! We're seeking tech-savvy professionals to deliver exceptional support to our clients across Florida. As a fully remote role, we provide all necessary equipment—including high-performance laptops, dual monitors, noise-canceling headsets, and ergonomic peripherals—so you can excel from home. Enjoy comprehensive benefits, flexible scheduling, and opportunities for professional growth in a collaborative, tech-forward environment. Perfect for candidates seeking stability, competitive compensation, and work-life balance.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and video conferencing
- Deploy and configure company-provided equipment (laptops, peripherals, security tools)
- Troubleshoot and resolve complex system issues with minimal supervision
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with cross-functional teams to implement IT infrastructure improvements
- Conduct security audits and enforce compliance protocols for remote access
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+/Network+ certification or equivalent technical expertise
- Proficiency in Windows/macOS, cloud platforms (AWS/Azure), and VPN solutions
- Exceptional problem-solving skills with ability to diagnose complex issues
- Strong written/verbal communication skills for client interactions
- Experience with ITSM tools (ServiceNow, Jira) and remote monitoring software
- Ability to manage multiple priorities in a fast-paced environment
- Must reside in Florida with reliable high-speed internet connection