Job Description
Join our award-winning remote team as an IT Support Specialist! We're revolutionizing workplace flexibility by providing all necessary equipment – including laptop, dual monitors, and headset – for our fully remote positions. Enjoy the freedom to work from anywhere while supporting cutting-edge technology solutions for Fortune 500 clients. Our inclusive culture offers competitive benefits, professional development stipends, and quarterly team-building events.
Responsibilities
- Provide remote technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, chat, and remote access
- Manage IT asset inventory and equipment lifecycle
- Document solutions in knowledge base and SOPs
- Collaborate with cross-functional teams on system implementations
- Monitor security protocols and compliance standards
- Train users on new technologies and best practices
Qualifications
- 3+ years in IT support or helpdesk environment
- CompTIA A+ or equivalent certification required
- Proficiency with Windows/macOS and cloud platforms
- Experience with ticketing systems (ServiceNow/Jira)
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed home internet connection required