Job Description
Join TechConnect Solutions as a Remote IT Support Specialist and enjoy the freedom of working from home with all premium equipment provided! We're urgently hiring tech-savvy professionals in Boston to deliver exceptional remote IT support. This full-time role offers competitive compensation, comprehensive benefits, and a cutting-edge remote work setup. Help our clients resolve technical challenges while advancing your career in a dynamic, supportive environment.
Our ideal candidate thrives in remote settings and possesses strong problem-solving skills. All necessary hardware (including dual monitors, ergonomic chair, and peripherals) will be shipped directly to your home office. Apply today to join our innovative team!
Responsibilities
- Provide remote technical support via phone, chat, and video for enterprise clients
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Document all interactions in ticketing systems with detailed resolution notes
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct virtual training sessions on new software implementations
- Monitor system performance and proactively address potential issues
- Stay current with emerging technologies through provided learning resources
Qualifications
- 3+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot independently with minimal supervision
- Strong time management and organization abilities
- Must have dedicated home office space with reliable internet
- Experience with ticketing systems (ServiceNow, Jira) preferred