Job Description
Join TechFlow Solutions as a Remote Weekend Technical Support Specialist and enjoy the flexibility of weekend shifts with premium equipment provided! We're seeking tech-savvy professionals to deliver exceptional customer support from the comfort of their homes. This contract role offers competitive compensation and the opportunity to work with cutting-edge technology while maintaining work-life balance.
Our Boston-based team values innovation and customer-centric solutions, making this ideal for candidates seeking remote career growth without relocation hassles. All necessary hardware and software will be delivered to your home office.
Responsibilities
- Provide remote technical support for hardware/software systems via phone, chat, and video
- Troubleshoot and resolve complex technical issues for enterprise clients
- Document cases accurately using ticketing systems (Zendesk/Jira)
- Collaborate with Tier 2 engineers on escalated technical challenges
- Maintain detailed knowledge base articles and troubleshooting guides
- Adhere to SLA metrics and customer satisfaction benchmarks
- Participate in weekend rotational on-call support as needed
Qualifications
- 3+ years in technical support or IT helpdesk roles
- Proficiency in Windows/macOS troubleshooting and networking
- Experience with remote support tools (TeamViewer, AnyDesk)
- Strong customer service skills with conflict resolution expertise
- Certifications (CompTIA A+, Google IT Support) preferred
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday, 8 AM - 8 PM EST)
- High-speed home internet access (minimum 50 Mbps)