Job Description
Are you a tech-savvy problem solver looking for a flexible, high-impact career? Horizon Workforce Solutions is seeking a dedicated Remote Technical Support Specialist to join our elite team in Columbus, OH.
We are redefining remote work by providing top-tier equipment provided packages. Say goodbye to out-of-pocket expenses—we ship a complete, high-performance home office setup directly to your door, including a 13" MacBook Pro, ergonomic chair, noise-cancelling headset, and high-speed internet stipend.
In this role, you will serve as the first line of defense for our distributed client base, ensuring seamless connectivity and technical stability from the comfort of your home.
Why Join Us?
- Equipment Provided: We supply everything you need to work like a pro.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Competitive Pay: Hourly rates ranging from $25-$45 depending on experience.
- Growth Opportunities: Clear path to Tier 3 engineering and management roles.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues via remote desktop and phone.
- Configure, deploy, and manage company-issued equipment provided to remote employees.
- Document all support tickets and resolutions in our CRM system with high attention to detail.
- Conduct remote onboarding sessions to ensure new hires are comfortable with their equipment and company protocols.
- Collaborate with the on-site IT team to resolve escalated complex issues.
- Monitor system performance and proactively identify potential outages.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Valid CompTIA A+ or Network+ certification (or equivalent experience).
- Minimum of 2 years of experience in IT support or helpdesk roles.
- Proven experience working in a remote or distributed work environment.
- Strong understanding of operating systems (Windows 10/11, macOS) and common office software.
- Excellent written and verbal communication skills with a customer-first mindset.
- Must reside within the Columbus, OH metro area for onboarding and potential occasional coordination.